Refund Policy

RETURNS

Our return policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Certain types of goods cannot be returned. This includes perishable items such as food, flowers, newspapers, or magazines. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other non-returnable items include:

Gift cards
Downloadable software
Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

In some cases, only partial refunds are granted:

Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. Often, there is a processing delay before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at contact@valisecabine.co.

Sale Items (if applicable)

Only regular-priced items are eligible for a refund. Unfortunately, sale items or promotional items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at contact@valisecabine.co and mail your item to:

20B Avenue Charles de Gaulle, Neuilly-sur-Seine 92200, France

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver, and they will be informed that you returned the item.

Shipping

To return your product, you should mail your product to:

20B Avenue Charles de Gaulle, Neuilly-sur-Seine 92200, France

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item valued over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.